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Return, Warranty and Repair
Right of return and exchange
The customer does not have a general right of return or exchange. Some items may be returned in accordance with the applicable terms. We do not exchange products. Items can only be returned within 2 weeks (14 calendar days) from receipt of the goods. The date of delivery/collection is decisive in this case.
Scope of Warranty
SBS Schweiz AG or the third-party retailer grants the customer a warranty on purchased products. In the event of a warranty claim (i.e. in the case of defects occurring before or after delivery to the customer, or which are already present), the customer is entitled to a replacement or reduction. The choice of option lies with SBS Schweiz AG, the third-party retailer or the manufacturer. If SBS Schweiz AG, the third-party retailer or the manufacturer choose to terminate the contract, the purchase price shall be refunded. The following are excluded from the warranty:
- Damage caused by natural forces;
- Moisture damage;
- Impact or drop damage;
- Natural wear and tear;
- Software problems;
- Improper handling;
- Damage caused by external factors;
- Tampering or modification of the product;
- Wear parts such as batteries, accumulators, projection lamps, and housing parts;
All legal warranty is excluded.
In the event of a defect that is not covered by the grounds for exclusion of warranty, the customer must contact the customer service of SBS Schweiz AG. Third-party repair costs will not be reimbursed. The customer shall return the defective product at their own expense and risk to the address of SBS Schweiz AG, as listed on www.sbsmobile.com. Products must be delivered or shipped with all accessories in their original packaging, with the sales receipt/delivery note enclosed. If the original packaging is missing, the product must be packaged in a manner suitable for transport. Returned products presenting no defects, shipped to the wrong address, with defective packaging or missing accessories and/or whose return was not agreed upon, may be sent back to the customer. In such cases, SBS Schweiz AG or the third-party retailer is entitled to charge a handling fee.