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Service Card Program

The Service Card program is available only to registered users
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SERVICE CARD PROGRAM RULES

1. PURPOSE

The SERVICE CARD program (hereinafter, the “Program”) designed and managed by SBS S.p.A., with registered office in Miasino (NO), Italy, via Circonvallazione S/N, Tax Code, VAT number and registration number with the Novara Companies Register 01888130032, REA No. NO-202775 (hereinafter “SBS”), entitles customers – who, after purchasing from the Website (as defined below) or from one of the sales points located in the national territory or in any other country listed on the SBS website www.sbsmobile.com, one or more SBS products bearing a specific label and invitation to join the Program (hereinafter, the “Customers”) – to benefit from a range of services, guidance and extra advantages, as better described in article 5 below (“Benefits”). The Benefits will only be provided within the countries listed on the SBS website www.sbsmobile.com.

2. CONDITIONS AND METHODS OF ENROLLMENT IN THE PROGRAM

2.1 All natural person Customers residing in the European Union who are at least 18 years old may enroll in the Program (enrollment is not permitted for sole proprietorships, companies, and other entities with or without legal personality).

2.2 Customers who already have a registered account on the SBS website at www.sbsmobile.com, for e-commerce purposes – which links to the relevant general conditions (hereinafter the “Website”) – may enroll in the Program by accessing the dedicated section in their personal area and completing the enrollment and privacy form. To correctly complete the registration, it is necessary to carefully read the terms and conditions of this Program regulation (the “Regulation”).

2.3 Customers who DO NOT have a registered account on the Website may enroll in the Program by registering on the Website. Once the registration is complete, following the instructions on the Website, the Customer can access their personal area and, by entering the section dedicated to the Program, use the specific enrollment form at any time, complete the procedure, and review the terms and conditions of this Regulation, which must be read carefully.

2.4 At the time of registration on the Website, the Customer will be assigned an identification code, which corresponds to the e-mail address provided by the Customer (the “Code”). This Code is necessary for the purposes outlined in article 4 below.

2.5 Enrollment in the Program must strictly occur within 1 (one) month from the purchase of a product that entitles the Customer to the Benefits. If enrollment occurs after this period, SBS reserves the right not to provide any of the Benefits.

2.6 In order to ensure proper operational management of the Program, it is essential and mandatory to provide personal data (including, among others, first and last name), e-mail address, residential or domicile address, a scanned copy of the purchase receipt, and the Customer’s mobile number. This is to enable the delivery of the Benefits related to the Program described in article 5 below.

2.7 No physical card will be issued to the Customer who enrolls in the Program.

2.8 The Customer who has joined the Program (hereinafter the “Holder”) guarantees the accuracy of all information provided and is solely responsible for it. The Holder may modify and/or update their data at any time by accessing their personal area on the Website and using the login credentials (e-mail address and password) set during registration or at a later time.

3. DURATION AND COST OF ENROLLMENT IN THE PROGRAM

3.1 Enrollment in the Program is free of charge and will last for 3 (three) years from the date of purchase of a product that entitles the Customer to the Benefits, unless further qualifying purchases are registered in the Customer’s personal area by uploading the related codes and receipts. In such cases, enrollment will be automatically extended until the end of the 3rd (third) year following the date of the last uploaded receipt in the Holder's personal area.

3.2 At the expiration of the Program’s validity period, the Website registration will be automatically renewed, unless the Holder sends a cancellation notice via e-mail to customer service at servicecard@sbsmobile.com. In that case, the Holder may continue to benefit from the services available on the Website free of charge, including those mentioned in article 5, provided that they have consented to data processing for such purposes either at the time of enrollment or later. In any case, the personal area will remain active.

4. CONDITIONS OF USE

The Code assigned during Website registration is personal. It may only be used by the Holder, even though SBS will not be required to identify the Customer with an ID for every use. The Code will be requested to benefit from the Benefits, especially when products are returned or delivered under warranty. If the Code is unavailable, the Holder may be identified by their mobile number. The Code will also serve to identify the Holder for call center operators or to access the reserved area on the Website.

5. BENEFITS RESERVED FOR PROGRAM MEMBERS

5.1 Each Holder may benefit from the following Benefits:

  • storage, retention, and retrieval of the receipt(s) (only for the product(s) purchased and bearing the special card), the copy of which, once uploaded to the personal area, will always be available, viewable, and printable;
  • free extension of 1 (one) year to the standard two-year warranty on purchased products bearing the special card, with only possible shipping costs charged to the Holder in case of repairs or replacements of such products;
  • technical assistance and support for the use of the products purchased with the special card, by sending specific technical questions – or simple requests to be contacted – to SBS customer care at customercare@sbsmobile.com;
  • handling of assistance requests typically within 2 (two) business days from receipt of the request by the Holder;
  • issuance of a specific Purchase Voucher, as defined below, for the collection of the product for replacement or repairs – directly from home via courier, without the need to go to a physical store and/or intermediaries – during the extended warranty period under letter (b), by submitting an assistance request through the Holder’s personal area;
  • updates on ongoing promotions and previews of future ones, in accordance with the privacy policy.

5.3 The provision of the Benefits is subject to proper enrollment and activation of the Program at the time of requesting the Benefit. To ensure proper delivery, contact details, including (but not limited to) mobile number, pickup and/or delivery address, residential/domicile address of the Customer (for product delivery or pickup), and e-mail address, must be accurate; otherwise, the services described in paragraph 5.1 cannot be delivered.

5.4 If the Holder wishes to use the Benefit under letter (f) of paragraph 5.1, they must enter in their personal area, as applicable, the necessary information and data, including, by way of example, payment methods if required, and the updated pickup and return addresses for the product. The Benefit will only be provided after payment of the shipping costs, which will be calculated based on the rates listed on the Website, as updated from time to time and communicated in advance via e-mail.

5.5 If the Holder makes use of the Benefit under letter (f) of paragraph 5.1 above, SBS reserves the right, at its sole discretion and within a reasonable time from the request (taking into account, among other things, the nature of the product and its intended use), to:

  • repair the defective or malfunctioning product delivered by the Holder (hereinafter the “Defective Product”); or
  • replace the Defective Product with an identical product; or
  • replace the Defective Product with a product having the closest possible characteristics; or
  • issue a purchase voucher to the Holder – equal to the value of the Defective Product at the time of purchase, minus the collection costs – to be used within 1 (one) year of issuance for purchases via the Website (the “Purchase Voucher”);

5.6 The warranty in letter (b) of paragraph 5.1, as well as the standard two-year legal warranty, does not cover accidental damage to the product or damage due to the Holder’s actions or negligence but only covers manufacturing defects and non-conformities. Therefore, if SBS, under letter (f) of article 5.1, collects a product that turns out to be defective due to causes other than manufacturing (including but not limited to wear, humidity, oxidation, impacts, drops, liquids), SBS reserves the right not to replace or repair the Defective Product (as the defect is not intrinsic). In such cases, no Purchase Voucher will be issued, and no repair or replacement will be made without express authorization from the Holder, provided within 5 (five) days from SBS’s request. SBS will then return the product intact (except for defects), and all shipping costs, including those foreseen for the warranty benefit under letter (c) of paragraph 5.1, will be charged to the Holder. If repair or replacement is not possible, or if the response is not received within the stated timeframe, SBS shall not be obliged to make further contact attempts and may terminate the Program for that Holder, without any retroactive entitlement to Benefits.

5.7 In any case, SBS will make every effort to contact the Holder (i) within 2 (two) business days of the Benefit request under letter (f) of paragraph 5.1 to communicate the selected option among those listed in paragraph 5.5 above, and (ii) if the Holder does not respond within 7 (seven) days from receipt of the Defective Product, to attempt a second contact and agree on the return procedure for possible repair or replacement, even advancing the shipping costs if they differ for any reason from those previously communicated under point (i).

6. MODIFICATION OF THE HOLDER'S DATA AND THE REGULATION

6.1 It is the Holder's responsibility to promptly communicate any changes to their previously provided data by updating them directly in their personal area on the Website. In the case of a change in e-mail address that is not communicated or updated by the Holder, the Benefits may not be properly delivered.

6.2 The Benefits granted to Holders are strictly personal and cannot be transferred, assigned, sold, converted into cash, or refunded if unused beyond their natural expiration date.

6.3 Each Holder may register only once for the Program. In the event that multiple enrollments are mistakenly made in the name of the same Holder, SBS shall have the right to keep only one enrollment active and valid, canceling any additional enrollments made after the first.

6.4 This Regulation will always be available on the Website. SBS reserves the right to unilaterally amend, even partially and at any time, this Regulation, the terms and conditions of participation in the Program, as well as the Benefits provided. Any modification or integration will be communicated to registered users in a timely manner through publication on the Website and/or by sending a specific e-mail communication. Unless the Regulation has been amended and/or integrated with clauses requiring explicit acknowledgment by the Holder, the Regulation, as last amended and/or supplemented by SBS, will be deemed acknowledged and accepted by the Holder 8 (eight) days after its publication on the Website or the receipt of the e-mail communication, or (ii) with subsequent use of the Code. If the Regulation has been amended and/or integrated with clauses requiring explicit acknowledgment and acceptance by the Holder, the latter must carefully read and click the appropriate checkbox in their personal area. In the absence of such express approval and acceptance by the Holder, SBS will not be able to provide the Benefits. In any case, SBS reserves the right to extend or revoke the validity of this Regulation at any time and for any reason, without this giving rise to any right to compensation for the Holder.

7. CODE AND PASSWORD MANAGEMENT

When registering on the Website, the Customer is required to choose a password that meets specific minimum security requirements. These credentials allow the Holder to access the reserved area of the Website and the related functions and services. For security reasons, the Holder must keep them strictly confidential and must not share them with third parties. The Holder may set a new password using the appropriate button on the login page of their personal area.

If the Holder believes that their credentials or account have been used without authorization, they must immediately inform SBS by contacting customer service. In such a case, SBS shall not be held responsible for any misuse of the credentials and/or account prior to receiving the aforementioned notification from the Holder. In any case, the Customer may change their password at any time by accessing their personal area or contacting SBS customer service.

8. WITHDRAWAL FROM THE PROGRAM – SUSPENSION, CLOSURE, TERMINATION OF THE PROGRAM

8.1 The Holder may withdraw from the Program at any time by sending a specific written request to the following e-mail address servicecard@sbsmobile.com, or by completing the appropriate form on the Website.

8.2 SBS may, at any time, suspend and/or terminate the Program, temporarily or permanently revoking all or part of the Benefits, by sending a specific written notice to the Holder via e-mail and/or by publishing it on the Website, without this entitling the Holder to any compensation.

8.3 SBS may also terminate the Program for a specific Holder – revoking all or part of the Benefits, including unilaterally – in the case outlined in paragraph 5.6 above, without this entitling the Holder to any compensation.

9. DISCLAIMER OF LIABILITY

SBS shall not be liable for – and shall therefore not be required to compensate any damages resulting from – the non-availability or non-provision of Benefits in the following cases: (i) unforeseeable circumstances or force majeure events, meaning any event not foreseen or foreseeable by SBS and resulting from natural or third-party causes, including but not limited to natural disasters, lightning, fires, explosions, wars, riots, earthquakes, strikes, power outages, system viruses, or causes related to or connected with pandemics, including the Covid-19 pandemic; (ii) incorrect use of the Code and/or access password; (iii) full or partial interruption of telephone and/or internet services; (iv) malfunctioning of the devices necessary for the provision of Benefits, including issues with the Website; (v) incorrect contact information provided by the Holder; (vi) failure to read and approve the clauses under paragraph 6.4 above; (vii) failure to register within the timeframe indicated in paragraph 2.2 above.

9.2 SBS shall not be liable for – and shall therefore not be required to compensate any damages resulting from – the incorrect provision of Benefits in cases where this results from: (i) incorrect use of login credentials and account by the Holder; (ii) full or partial interruption of telephone and/or internet services; (iii) malfunctioning of the devices necessary for the provision of Benefits, including issues with the Website; (iv) incorrect data provided by the Holder.

9.3 In any case, if SBS is held liable for damages suffered by the Holder arising from and/or connected to the Benefits provided under the Program, the maximum amount of compensation payable to the Holder shall be Euro 200.00 (two hundred/00). Under no circumstances shall SBS be liable to third parties.

10. PERSONAL DATA PROCESSING

Personal data are processed by SBS in accordance with the applicable data protection laws pursuant to Legislative Decree no. 196/03 and Regulation (EU) no. 2016/679 (GDPR), as amended and/or supplemented, as expressly specified in the privacy policy provided at the time of enrollment, which must be read and accepted in advance by the Holder.

11. APPLICABLE LAW AND JURISDICTION

With respect to any dispute concerning the validity, interpretation, and/or execution of this Regulation, as well as the relationship arising from the Customer’s enrollment in the Program, Italian law and jurisdiction shall exclusively apply, with exclusive jurisdiction of the Court of Verbania, except in cases of mandatory jurisdiction provided by law and the applicability of different prevailing mandatory rules of the Holder’s country of residence.

12. INVALIDITY AND NULLITY

If one or more provisions of this Regulation, or parts thereof, are found to be invalid due to conflict with mandatory legal provisions, such provisions shall be deemed automatically replaced, solely to the extent of the conflict, by the applicable legal provisions. Any tolerance of violations and/or conduct contrary to this Regulation shall not be construed as a waiver of the rights expressly provided therein, nor shall it affect the validity of the non-complied clauses.

13. COMMUNICATIONS TO SBS

For information, assistance requests or complaints, Holders may write to and/or contact SBS at the following addresses:
SBS S.p.A., Via Circonvallazione s/n, 28010 Miasino (NO), Italy
Tel.: +39-0322-980909 - Fax: +39-0322-980910
E-mail: info@sbsmobile.it